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Returns & Exchanges

Refund & Returns Policy

At Building Plastics Online Ltd, we are committed to ensuring customer satisfaction. Our returns policy complies with the EU Distance Selling Directive and the Consumer Contracts Regulations 2013, giving you the right to cancel and return goods within 14 days of receipt.

Returning an Item

If you wish to return an item, you must notify us within 14 days of receiving your order by emailing customerservices@bpoltd.co.uk with your order number and reason for return. Once your return is approved, the item must be returned within 14 days from the notification date.

Conditions for Returns

Items must be unused, in original condition, and original packaging.

Custom-made or cut-to-size products (e.g., polycarbonate sheets, PVC sheets, or pipework) cannot be returned unless faulty.

Return shipping costs are the customer’s responsibility unless the item is faulty.

Customers are responsible for the safe return of goods.

How to Return Items

Contact customerservices@bpoltd.co.uk to request a return.

Mail your returned item to:

Building Plastics Online Ltd Returns

Department Unit 33 Broomhouse Industrial Estate

Broomhouse Lane

Edlington

Doncaster

DN12 1EQ

Include a signed letter stating the reason for the return and your original receipt.

Damaged or Faulty Items

If you receive damaged goods, you must report the damage within 3 days of receipt by emailing customerservices@bpoltd.co.uk with photos. You may either:

Refuse delivery, and the goods will be returned to us for a replacement or refund.

Refunds & Processing

If an item is returned unused and in resalable condition, a 100% refund will be issued within 14 days of receipt.

A refund will not be granted if an item is returned outside of the 14-day period or is not in its original condition.

Refunds will be issued via the original payment method within 14 days of receiving the returned goods.

A 25% handling/Processing fee will apply for unwanted returned items.

Shipping costs are non-refundable unless the item is faulty.

Exchanges

If your item is in new condition, you may exchange it for an alternative. No restocking fee will be applied, but the customer must cover the return shipping costs.

Faulty Goods & Manufacturer Warranties

If a product develops a fault within the manufacturer’s warranty period, you are entitled to a replacement, which is fulfilled by the manufacturer directly.

Faults caused by misuse, incorrect installation, or wear and tear are not covered.

Order Cancellations

If you wish to cancel an order, contact us via email or online chat as soon as possible.

Stock items can be cancelled before dispatch for a full refund excluding shipped products or polycarbonate items and accessories.

Custom-made or cut-to-size (All Polycarbonate or Shipped items) cannot be cancelled.

This policy aligns with the Consumer Contracts Regulations 2013, protecting your online buyer rights.

“Very impressed this time around!!! (disappointed with communication and delivery in first lockdown) and left a negative review which I updated after delivery. I can now understand all the good reviews before the pandemic. Still the cheapest by far and the products are spot on. I've just placed another order - Thank you keep up the good work”

Jason Wright